Privacy Policy

1. Introduction

Royalty's Choice Contractor ("we", "us", or "our") is a licensed general contractor located at 4747 E 10th Ave #1, Hialeah, FL 33013, serving homeowners, builders, and businesses across Miami-Dade and Broward County. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage our services. We are committed to safeguarding your privacy and complying with applicable U.S. and Florida data protection laws.

2. Information We Collect

We collect information that you voluntarily provide when interacting with our Site or services:

• Personal Information: Full name, email address, phone number, and mailing/property address. • Project Information: Service requested, project description, timeline, budget range, and property details. • Communication Data: Messages, form submissions, and records of calls or SMS exchanges. • Technical Data: IP address, browser type, device information, pages visited, and referral source, collected automatically through cookies and analytics tools.

We do not collect sensitive information such as Social Security numbers, financial account numbers, or government IDs through this website. If such information is required for a project, it will be handled under a separate secure agreement.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide consultations and project estimates. • Schedule appointments, site visits, and inspections. • Send SMS messages and emails regarding your project, scheduling, and relevant service updates (with your consent). • Deliver marketing communications about our services, promotions, and project tips (with your consent, where required). • Prepare and execute construction contracts and permits. • Improve our website, services, and customer experience. • Comply with legal obligations and protect against fraud or misuse.

We do not sell, rent, or trade your personal information to third parties.

4. SMS & Messaging Consent (A2P 10DLC Compliance)

By providing your mobile phone number and submitting a form, requesting a consultation, or otherwise consenting, you authorize Royalty's Choice Contractor to send you SMS text messages and marketing communications using an automatic telephone dialing system or prerecorded messages. Message frequency varies and standard message and data rates may apply.

Consent is not a condition of purchasing any property, goods, or services. You must be at least 18 years of age and the authorized user of the phone number provided to grant this consent.

Opt-out: To stop receiving SMS messages at any time, reply "STOP", "UNSUBSCRIBE", "CANCEL", "END", or "QUIT" to any message. We will process your opt-out request as soon as practicable, typically within 24 hours. To request assistance, reply "HELP" or call us at 786-706-0057.

Mobile carriers are not liable for delayed or undelivered messages. We will retain your opt-out preference to ensure you do not receive further marketing messages.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance functionality, analyze traffic, and remember your preferences. You can control or disable cookies through your browser settings; however, disabling cookies may affect certain features of the Site. We do not use cookies to collect sensitive personal information.

6. How We Share Your Information

We may share your information with the following categories of recipients, strictly as needed to deliver our services:

• Service Providers: Subcontractors, architects, engineers, permit expediters, and inspectors involved in your project. • Business & CRM Platforms: Customer relationship management and marketing platforms used to manage leads and communications. • Legal & Regulatory Authorities: When required by law, court order, or to protect our legal rights. • Business Transfers: In the event of a merger, acquisition, or asset sale, information may be transferred subject to the terms of this policy.

All third parties are expected to handle your information confidentially and in compliance with applicable laws.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project records and contract-related data may be retained for the period required by Florida construction law. You may request deletion of your marketing data at any time by contacting us.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you. • Request correction of inaccurate or incomplete information. • Request deletion of your personal data (subject to legal retention requirements). • Opt out of marketing communications at any time. • Withdraw SMS consent by replying STOP to any message.

To exercise any of these rights, contact us at info@royalty-cc.com or 786-706-0057. We will respond to your request within a reasonable timeframe, typically within 30 days.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.

11. Third-Party Links

Our Site may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Material changes will be communicated through the Site or, where applicable, via the contact information you provided.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Royalty's Choice Contractor 4747 E 10th Ave #1, Hialeah, FL 33013 Phone: 786-706-0057 Email: info@royalty-cc.com Hours: Monday–Saturday, 7am–6pm

For questions regarding this Privacy Policy, contact us at info@royalty-cc.com or 786-706-0057.